Toys"r"us

Looking around at a Toys R Us always makes me feel younger. Like a kid in a candy store, I become enticed by all the kinds of toys they have in stock either the new action figures based on relevant movies or video games or the old ones that make you feel nostalgic. Whenever I am in Langley, I would find something intriguing to buy my nieces for their birthdays or Christmas.

Clean. Organized. Well stocked and having a big clearance sale while we were there. Staff were very helpful and friendly and were willing to assist in locating some of the lesser known toys in the store. Everyone in our party was able to locate something they wanted. We completed our purchase with no issues and left the store with big smiles. Thanks TRU!

I’m a big fan of toy stores and Toys R Us is a favourite. This store is great for kids and adults. The store has it all. First of all it’s clean and well lit. Lots of parking outside and easy access to the store. Getting back to what is inside the store and it is eye candy for the toy person. Nothing is missing from this store. For me it’s the massive Lego section. Other sections of the store will appeal to other toy enthusiasts.

The kind staff here really knows how to pull off big launch events. I was there for Chapter 2 of Lorcana release and they handled all the difficult people with care and ensured everyone had a great experience. Refreshing to see things handled this way and stock available for purchase weeks later due to strict adherence to store policy. Well Done Langley Toys 👊🏻

Came in around evening time looking to buy items for a baby shower. Tina provided excellent customer service and helped us not only locate all the items we needed but also helped us find substitute items as well. The experience was a 10/10 and we have never been provided with such great customer service. Tina really went above and beyond to ensure we got what we needed.

One of the worst experiences I’ve ever had with customer service. Bought a $100+ lego set realized the person whom I bought the set for already had this set. I go back the next day to return the set and this is where the nightmare started. The lady at the counter Tara or Kara was incredibly rude and very unprofessional. No greeting no smile and that’s fine not professional but fine she then proceeded to ridicule me for trying to return the item because apparently it was a clearance item thus making it a final sale. I would have had no issue with this but at no time did the cashier mention this to me nor was there any sign in the store indicating this would be a final sale. When I proceeded to ask for a manger she got very rude and told me there was nothing that can be done and that she was a manger and would not get the person above her as I only wanted a in store credit as the item had yet to be opened. On the receipt it does state final sale in small print but again at no point was I made aware of this. I realize I am only one customer and Toys R us probably doesn’t care in the slightest over losing one customer but I want the general public to know that Toys R us in Langley is actively trying to mislead and scam their customers. Six days out from Christmas and this how the staff treats its customers. I will personally never shop here again and I will be telling anyone who will listen in person and online that they should avoid shopping at this store unless Toys R us reaches out to me and fixes this embarrassment of customer service.

The store is always fun and clean to visit. It has a lot of variety as far as toys and baby items go, it’s quite the nice atmosphere for children to be able to look at life-sized, Lego figures and other decor. Be sure to do some online research before your purchase. It can be overpriced here as most of the time you can find the same item for half price at Walmart or Amazon. I did an online curbside pick up that did not go as planned, there is no signage indicating where the pick up stalls are. I later found out through the sales associate after I had to go into the store to pick up that they are around the corner on the side lot from the store entrance. However, there is no signage near the front of the store or the parking lot in front of the store, where they should be, to indicate that the pick up stalls are on the side of the store. So, I picked a random spot in the front of the store and called the number it says to call in the email for curbside pick up, and it said that that number is not in service nor activated. After entering the store to pick up my item (because I did not have another choice), I was told where the pick up stalls are (out of eyesight and not visible to customers) and that the correct number to call for service would be posted on that signage. This is obviously not the sales associates fault, he was nice and friendly. It is a communication issue with the store not providing enough signage for customers to direct them properly, and the online emails/people should have correct info in them for customers ie; the correct phone number to call to avoid the hassle of going in when they offer curbside service OR indicate where the curbside stalls are in your email.